Customer Testimonials
The dealership listened to what I wanted rather than selling me something. In the course of this discussion we agreed on a car that did exactly what I wanted yet I did not come in asking for that car
Easy transaction, great sales team, and a great finance experience. No hard sell and it just a pleasure working with them!
I have purchased 4 vehicles from Sandia Toyota (all from Richard Jiron and GSM Mike P.), and the reason I continue to go back is because of the customer service. Thanks to the crew at Sandia Toyota for making the car ownership experience happy one.🙌🏻
Everything with smooth & my wife got a car she loves & looks forward to having for years!
Staff were courtesy and down to earth. Made the car buying process easy and pleasant. Dealership was really nice. Salesman and finance guy were awesome.
Andrew did a great job , good customer service and got everything I wanted with my trade in and the new vehicle .
Ramzy was a fabulously helpful sales rep and every one else we dealt with was attentive to our needs. We are very happy with our purchase.
The experience here was exceptional, beginning with direction to a good parking location. Salespersons Joshua and Mariah were knowledgable and easy to work with.
5 star experiance on both vehicle purchases. I highley recomend working with Ervey if your in the market for a new or used car/truck.
Marcel at Group 1 Toyota sold me a 2026 RAV4. It was such a great experience. He was so friendly and helpful and was never pushy or pressured me. He kept an eye on vehicles coming in to help me get exactly the car and features I wanted, and was so patient while I test drove different cars. The process was so easy. The finance team was also very friendly and helpful. I traded in my old Corolla and they gave me a very fair trade-in value and made the whole process so simple. I would definitely recommend this dealership for buying ... Read More DealerRater - May 7, 2026
The purchase of my 2026 was the easiest car purchase ever. The staff was great, they worked to help me get what I wanted and I came out with a better deal than I had hoped for.
Gerardo Macias is a great salesman. He takes the time to explain everything. He also ready to answer any questions I might have.
Friendly quick and immediate attention and service. I am a contented customer and will refer others to go there.
Once again group 1 has helped us get a great Toyota. Mel Bray has given exceptional service in helping us find the car we were looking for. Michael Andazola helped with all the paperwork, as per usual. We worked with Michael when he was a salesman when we bought our first three Toyotas and he has continued excelling in giving exceptional attention to his customers whether new or returning!
Everyone was very kind and knowledgeable. The salesman,Marcel Garcia, was very courteous. He made buying a car very easy and put me at ease about buying a new car. I want to thank him and the others.
The dealership was super welcoming and helped me find the truck I wanted! Also had plenty of knowledge on different aspects of the truck specs.
I wanted a no-nonsense experience and that’s what I got! Marcel (sales) and Junior (finance) are a great duo! Together they made my day. The facility is nice and welcoming as well. If you’re looking for a vehicle you need to come to this dealership!
Refuse to get back to me on a question about service performed on my vehicle.
Our salesman Gary Bui, Manager Kip and the finance team were the best we have dealt with in over 15 years of buying new vehicles. They were caring, straight to the point and not your typical car salesman stereotypes. We were pleased with everything that occurred at Sandia Toyota and would highly recommend everyone who is in the market for a fantastic product and great people, visit the dealership!
Great service and Arasely was very professional with her skills and she was very friendly as well.
Diego was amazing. He was very attentive made it very easy for us to get everything done
Sandia Toyota is exceptional to work with. Arasely was knowledgeable about the vehicles and easy to work with. Their finance team gives you the best price without the back and forth games. I would strongly suggest Sandia Toyota when looking for a vehicle.
Gracias Andrew Ruelas eres una persona amable y muy servicial, desde que estacionamos nuestros vehículo al visitar su agencia te acercaste y te pusiste a la orden, comenzaste a mostrarnos lo que nos interesaba, aunque nuestro inconveniente fue el idioma nos ayudaste siempre y nos acercaste con alguien que nos atendiera en español, muchas Gracias muchacho llegarás lejos en tus metas 👍🏼
Micheal Zappia and Melvin Bray are champions of the industry. If it wasn’t for their hard work and constant communications, I would have never bought what I wanted. Because of them, I have two brand new vehicles.
Very attentive to our needs and addressed our concerns related to our purchase very happy with the staff that we dealt with
I was extremely happy with two of the supervisors in sales. I only know their first names. One was Zoe, who was awesome and I believe the other one was Mike. They both went out of their way to make my experience much better. I would highly recommend this dealership.
Joe and Mariah make a great team, they handled every question and concern I had. It was a very pleasant experience and I highly recommend asking for them! There was no last minute add ons, the price went were quoted was the price went paid. Group1 Toyota secured me as a loyal customer for life.
From the moment I arrived Torrance was attentive and understanding. He respected my budget and found me a Tacoma in a nice trim at very fair price. Michael in financing was also remarkable. I’m thankful for both of these great men.
The general manager was very helpful in getting involved with our concerns about the trucks that we bought. He even provided solutions which helped us in our decision-making to keep the trucks.
Richard was nice to work with he was very personable and he showed us everything that we needed to know about the car. He was very patient with us.
Friendly staff. Purchase was quick and easy. Was well educated on my new vehicles features
People were great to work with! The place was clean and had the best snacks!
Everyone was wonderful and so helpful. All my problems got solved. Such a friendly place.
We found our "new" car on-line and went to Sandia Toyota to check it out. Torrance was helpful with information about the car. He and Mike helped us find a happy price and we drove away with our newest vehicle. Thank you, Torrance and Sandia Toyota!
Richard Jiron and team were so helpful through out my transaction. They were not pushy at all and answered all of my questions. I will be doing all of my future car sales with them!
Will never buy a vehicle for myself or my family anywhere else. Best experience from start to finish you'll find.
Pleasant experience i was able to find what I needed. The wait was short and I was very happy
No pressure sales. They listened to what I wanted and didn’t try to talk me into something else. The financing was also easy no pressure and stayed within the parameters I set. Very happy with my purchase and terms!
We pre-ordered our Grand Highlander with Sandi Toyota and had an excellent experience from start to finish. They kept in constant contact with clear updates on timing and next steps, which made the wait easy. On delivery day, the paperwork was fast, the vehicle was ready, and the final price and terms were exactly the same as we’d agreed to when we placed the order. No games, no hidden fees, just a smooth, professional transaction. This is how car buying should be.
Mel was awesome, kind, passionate about what he was selling and very considerate of our time. He made our purchase super easy and we were able to buy my son's car the same day and drive it home.
TORRANCE BURDEX COULD NOT HAVE BEEN NICER OR MORE HELPFUL!
The rest of the dealership——I WILL TELL EVERYONE TO GO ELSEWHERE!
The finance guy-RODNEY GUTIERREZ COULD NOT HAVE BEEN RUDER—DID EVERYTHING POSSIBLE TO SABOTAGE A $55.000.00 CASH SALE—-, PRACTICES DISCRIMINATION AGAINST WOMEN AS WELL AS SENIOR CITIZENS! Michael Pierluissi, general sales manager—DO NOT RETURN CALLS after repeated calls and voice messages. When I picked up my car yesterday—-Torrance’s day off— my iPHONE WAS LOADED INTO THE SYSTEM. PERIOD! No instruction for using phone, how to use car play, not even how to open the gasoline ... Read More DealerRater - Oct 2, 2025
Your service sucks. The advisor is rude & wait is way for service is too long
Top notch! My last dealership experience involved them calling me and pressuring me give them good marks, even bribing me with free gas. Much classier at Sandia!
Salesman was attentive and helpful with constant communication throughout the process of getting a new contract signed! I’m happy with the outcome and services delivered. I highly recommend Sandia Toyota if you’re in the market for a new vehicle.
The dealer Mr Gabe is very accommodating and has a extend his excellent service to us
Sales person Darrel Jones...exceptionally knowledgeable and helpful, professional and sincere!!! 🙂 ***** Finance, Michael was easy to work with 🙂 Definitely recommend Sandia Toyota !
Decision not too great. Up and down trying to get a deal. Took all day. Got tired of waiting.
I ordered the car 12 months ago but had to wait because of supply from Japan and demand in the U.S. Rudi Gomez and later Richard Giron kept me up to date throughout. Once the car was here, Richard explained the features in detail and, equally important, helped me fine an appropriate converter/adapter for a 240v outlet. I am grateful to Mark Holmes for facilitating the financing.
All the staff are very friendly, thanks for your the help that I received from Michael and Diego
After purchasing a vehicle from this dealership the smiles all left. They stopped being helpful and communication was horrible. My plate was maed even though discussed that I wod pick up. The staff do3s not address people by name but instead uses sir or mam.
Good education low pressure solid deal great product I most appreciated the salesman help. They were very knowledgeable and seemed interested only in teaching me about how great Toyota is.
They aid my finances were approved. I had the loan gave me all the paperwork told me when my 1st payment was due and who Ihad to pay . then 2 days later said I have to prove my income that I don't have a lender. Now Noone in finance is calling me back The salesman I bought the truck from days the deal is done,I'm approved not to worry.
Great experience! Sales guy Saif Ahmed was awesome and helpful! We enjoyed our visit and left there with our new 2025 4Runner!
Very accommodating and professional . All the staffs were up to the task ! Really enjoyed my session with Cesar, very funny guy !
They were very knowledgeable and very helpful. It was a good experience because I didn't feel pressured to buy a vehicle like I had at other dealerships in the past.
Do not use Sandia Toyota for Kelly Bluebook instant offer. We were lowballed an offer. We were told the vehicle is worth 11200. The Kelly Bluebook instant offer was 11454. We were told Sandia would only offer 10500. We even bought the car there originally.
No pressure sales and sales professionals were very knowledgeable and helpful. this dealership was much more relaxed and easier to deal with.
The vender was very nice, he answer all the questions we have. Great customer service.
It was so easy! Amazing trade in. You must meet Zapp, number one sales person. An immediate friend.
Too long a delay for my preferred vehicle Not adequate briefing on new vehicle confusing
Joshua Stewort was our salesman and he was great! He answered all of my questions and kept me and my husband laughing the whole time. Once I picked my car everything went quickly and smoothly.
Very nice people and they provided great customer service. I would recommend Sandia to anyone.
Handled pretty much everything online. Only spent 2 hours finalizing paperwork on the day we picked up vehicle. Compared to 4-6 hours in the past when we've purchased. Thank you Junior Cruz and Richard Jiron for all your help!
I dealt with multiple sales people at Sandia Toyota over three days and each of them was both friendly and knowledgeable. It was a pleasure to work with them.
Knowledgeable and flexible with terms and service. Salesman went above and beyond to help me, even after hours.
Junior and Robert were great! They were awesome help and knew how to answer all our questions.
I am very pleased with this dealership and the agent (Mr. Michael Zappia) that helped us to buy this car
Excellent service, everyone were helpful, our agent was polite, respectful and responded to our questions promptly.
Stress free. Enjoyable I will purchase my new vehicle from here. That's how happy I am with their customer service. I will tell Ali my friends and family and coworkers to see Gabe Salazar.
My recent visit to Sandia Toyota was outstanding! Nancy, Cesar and Gabe demonstrated exceptional professionalism, friendliness, and knowledge throughout. What really stood out was the complete absence of pressure; I felt comfortable and respected every step of the way, and never once doubted their honesty. It was a refreshing and positive car-buying experience.
Thank you for helping me with my purchase of my Toyota Tundra with excellent customer service!
Tyler was awesome! really helpful definitely going to be coming back to buy from you guys soon.
We had a great experience Junior purchasing our 2025 Camry. He was very informative and provided no hassle negotiation.
Great service and quick delivery. Very pleased.even though we are from a different state
Car got a ding before I even drove it off the dealership parking lot. Why
The dealership sales experience was pleasant and efficient. There wasn’t a hard sell, for the vehicle, which is what pushed me to buy. It was an impulse car buy for me (again). I’m pleased with what I paid, and I believe they were as well. So win-win.
My wife and I just bought a RAV4 Hybrid from Mike Zappia. He was very helpful in explaining all the options and kept us informed as our vehicle made its way to Albuquerque. Ultimately, Mike delivered the vehicle to us in Santa Fe. He went the extra mile and really helped us out. I recommend Mike to anyone looking for a Toyota in the area.
Marty was are sales person he was great got my floor mats and License plate
Excellent Service received from Diego the Sale's Representative and very happy with my new Toyota CCross vehicle.
I had a great experience purchasing my 2025 Prius. Everyone was helpful and I never felt pressured. Richard Jiron is the best!! He went out of his way to be helpful and supportive.
From the first day that I was transferred to Junior Cruz, Salesperson, I was extremely satisfied with the professionalism I received from the staff at Sandia Toyota.
Great service everyone helpful and they truly provide great customer service you will leave with a smile facts
The dealership was easy to work with. My sales person was very knowledgeable of the van that we purchased.
Marcel made it a very easy and smooth transaction, I told him what I wanted and he made it happen a r we signed, the way it should be!
Michael zapp was my salesman. Very attentive to detail prompt with getting back and answering any questions. Had a very good experience buying a new tundra. Felt like I was treated like family.
Jose was very friendly and helpful. He was not pushy like some sales men can be. However he answered all my questions and helped me with anything I needed after I did by the car. This is my first car bought from a dealership and it was hassle free and enjoyable thanks to the staff and Jose.
I have gotten 4 vehicles from Sandia. I love every experience. From getting my vehicle serviced to trading and buying. Shout out to Mel and Torrance for helping me with every purchase.
Awesome experience. Mel was fantastic as was Duane. Great people to work with . I recommend them highly.
I was charged for warranties without being asked if I wanted them or even being told that I was getting charged for them. I went back the next day to take to Michael the finance guy he said nothing he can do that I have to go on the Sandia website to cancel the warranties he charged me for without my permission. I went online to cancel them it takes 4-6 weeks to process and there’s one for 1199 that I can’t cancel. I gave them my trust and I was deceived in return for 3,000$. Also the tint they ... Read More DealerRater - May 13, 2025
The staff are very knowledgeable professional courteous respectful they make the person coming into their facility feel welcomed and valued
I ordered a vehicle and was told it had what I wanted and it came before tariffs and it did not have one of the things I wanted most, but I needed a car. Then I was preapproved by a credit union and let them know at the dealership. They said they had everything in order. It turns out they did not use my preferred lender and I thought that was where the loan was. Now I’ve been texting, emailing, and calling back without any response! It is now going on 3 weeks! Stay away! I’m very disappointed in ... Read More DealerRater - May 12, 2025
The salesman who goes by zap is one inconvenience away from a heart attack. I was very put off by his abrasive attitude. If he's supposedly one of their top salesman it makes me wonder about the quality of people working there.
Great staff!!!! very friendly !!! Will come back to buy more cars in the future! Thanks a lot Andrew u the best!
Honest. Dealership with great customer service. Very easy to buy a truck all upfront pricing.
Salesman Manny was fantastic!! He was honest, and straightforward!! He kept in touch with us
Marcel was great at Sandia Toyota! He took the time to listen to exactly what I was looking for and was patient with my desires and timeline. When it was time to make the purchase, Toyota finance was quick and efficient.
Wonderful experience! Everything went smoothly! Everyone was nice and professional. I highly recommend this dealership!
Based on my long overdue purchasing a vehicle overall I received very good service from all the staff. Thank you
Gary was an awesome salesman and the process of buying a vehicle was easy. Great place to do business.
Excellent staff that provided great service.. The facility was impressive. Purchasing our new Toyota Gran Hylander was made so easy at Sandia Toyota.
